Course Certified By:

Introduction

Welcome to the Office Manager Work Level 1 course designed specifically for NGOs.
This comprehensive five-day training program aims to equip participants with essential skills and knowledge to effectively manage office operations within non-profit organizations.
Through interactive sessions and practical exercises, attendees will gain insights into various aspects of office management, enabling them to enhance efficiency, productivity, and overall effectiveness in their roles.

Objectives

1. Understand the fundamental principles of office management.
2. Develop proficiency in administrative tasks essential for NGO operations.
3. Learn effective communication strategies for internal and external stakeholders.
4. Acquire organizational skills to streamline office processes and workflows.
5. Enhance problem-solving abilities to address common challenges in NGO environments.
6. Cultivate leadership qualities to motivate teams and foster a positive work culture.
7. Explore best practices in time management and task prioritization.
8. Gain insights into financial management relevant to NGO office settings.

Who Should Attend?

This course is ideal for individuals currently serving or aspiring to serve as office managers within non-profit organizations.
It is also beneficial for administrative staff, project coordinators, team leaders, and anyone involved in office operations within an NGO context.

Training Method

• Pre-assessment
• Live group instruction
• Use of real-world examples, case studies and exercises
• Interactive participation and discussion
• Power point presentation, LCD and flip chart
• Group activities and tests
• Each participant receives a 7” Tablet containing a copy of the presentation, slides and handouts
• Post-assessment

Program Support

This program is supported by:
* Interactive discussions
* Role-play
* Case studies and highlight the techniques available to the participants.

Course Agenda

The course agenda will be as follows:
• Technical Session 08.30-10.00 am
• Coffee Break 10.00-10.15 am
• Technical Session 10.15-12.15 noon
• Coffee Break 12.15-12.45 pm
• Technical Session 12.45-02.30 pm
• Course Ends 02.30 pm